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Apr 15, 2009, 09:08 AM
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#16
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Personal Sales Rating: ( 15)
My Garage
Join Date: Apr 2002
Location: Wisconsin
Posts: 2,469
Drives: 2005 Evo MR & 1997 BMW M3
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Does anyone have any further contact information for Jon @ TRE?
(Other than email or phone listed on the website)
There's been an issue that I'm finding it very difficult to communicate with him to resolve.
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Fireball - mrevoman2005@gmail.com
"power is useless without control." - Hanzo --- "SIFO" = "Slow In, Fast Out" - Unknown
...now a licensed NASA Time Trialer... watch out!
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Apr 15, 2009, 09:36 AM
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#17
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Evolved Member
Personal Sales Rating: ( 53)
Join Date: Feb 2005
Location: New Jersey
Posts: 5,178
Drives: 03 Evolution 8
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jon at TRE is doing my trans and my t/c. ill have my own review when i get the car back
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Apr 15, 2009, 10:55 AM
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#18
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Evolving Member
Personal Sales Rating: ( 23)
Join Date: Sep 2006
Location: NH
Posts: 391
Drives: Lots o' cars
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Quote:
Originally Posted by Fireball
Does anyone have any further contact information for Jon @ TRE?
(Other than email or phone listed on the website)
There's been an issue that I'm finding it very difficult to communicate with him to resolve.
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He is only there part time now, it is difficult to get a hold of him sometimes. I know he is very busy. I believe those are the only ways to reach him.
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Apr 15, 2009, 11:10 AM
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#19
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Personal Sales Rating: ( 15)
My Garage
Join Date: Apr 2002
Location: Wisconsin
Posts: 2,469
Drives: 2005 Evo MR & 1997 BMW M3
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Quote:
Originally Posted by Jason@Synaptic3
He is only there part time now, it is difficult to get a hold of him sometimes. I know he is very busy. I believe those are the only ways to reach him.
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If he is only there part time, he should have someone there to fulfill customer's needs for items of theirs in his possession or that he has lost.
Ignoring calls and emails for weeks at a time is not acceptable to me.
__________________
Fireball - mrevoman2005@gmail.com
"power is useless without control." - Hanzo --- "SIFO" = "Slow In, Fast Out" - Unknown
...now a licensed NASA Time Trialer... watch out!
Last edited by Fireball; Apr 15, 2009 at 11:12 AM.
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Apr 15, 2009, 11:19 AM
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#20
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Evolved Member
Personal Sales Rating: ( 42)
Join Date: May 2004
Location: Earth
Posts: 531
Drives: 2003 EVO 8
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Quote:
Originally Posted by Fireball
If he is only there part time, he should have someone there to fulfill customer's needs for items of theirs in his possession or that he has lost.
Ignoring calls and emails for weeks at a time is not acceptable to me.
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+1 on that one its a business they have obligations to take responses/concerns of customers thats any business..
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Apr 15, 2009, 01:58 PM
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#21
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Evolved Member
Personal Sales Rating: ( 50)
Join Date: Aug 2007
Location: Van Buren, OH
Posts: 1,322
Drives: 600 hp Buschur Evo 8, 99 Dodge Ram 5.9 (tow vehicle)
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i agree. Ive been trying to buy a part they have listed on their site. They have hours listed from 10a-4p, yet no one EVER answers the phone!
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Apr 17, 2009, 07:52 PM
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#22
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Newbie
Personal Sales Rating: ( 0)
Join Date: Dec 2005
Location: salinas,cal
Posts: 69
Drives: rally red 05 EVO gsr ssl
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Stupid me, I pulled out my rear end thinking this would be a simple thing ,send it off and it would be back in no time. Fotr the past week I can not get him to reply to my Emails about shipping. His business phone just rings, with no answering machine.
Would you blindly send a differential off to someone without communicating with them first?
How do you go from great customer service that others have quoted to this?.
I hope every thing is alright, might be in the hospital.
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Last edited by DANRR05; Apr 17, 2009 at 07:55 PM.
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Apr 17, 2009, 08:26 PM
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#23
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Evolved Member
Personal Sales Rating: ( 10)
Join Date: Aug 2004
Location: Bodymore, Murderland
Posts: 1,025
Drives: TMS 330i
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Huh! customer service ? TRE sent me a supposedly brand new TC...from day 1 the shop installed it, never stop whines.....WARRANTY ? I have to settled for 30k miles used tc from him! and i take it as warranty or none.
yes that is my experience and the truth with this company.
Last edited by 4G63 T; Apr 17, 2009 at 08:30 PM.
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Apr 17, 2009, 09:23 PM
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#24
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Evolved Member
Personal Sales Rating: ( 42)
Join Date: May 2006
Location: Champaign/urbana IL
Posts: 604
Drives: evo 1 gsr/ evo ix mr 5spd
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I almost don't believe that^^ Did you launch the picc out of it? He knows if something has been beat on or not.
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Apr 18, 2009, 08:41 PM
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#25
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Evolved Member
Personal Sales Rating: ( 10)
Join Date: Aug 2004
Location: Bodymore, Murderland
Posts: 1,025
Drives: TMS 330i
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Quote:
Originally Posted by xspsi4
I almost don't believe that^^ Did you launch the picc out of it? He knows if something has been beat on or not.
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For your information, when he sent me the new TC it came with instruction how to break in after install....it was followed accordingly.
and if you are insinuating i launch it and drive the car crazy...you are mistaken my friend....its been years now since it happened but i will not forget that kind of people.
I am simply voicing my horrible experience with TRE  ....there is nothing for me to gain on this!
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Apr 18, 2009, 09:03 PM
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#26
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Newbie
Personal Sales Rating: ( 2)
Join Date: Feb 2009
Location: Glenview
Posts: 50
Drives: 2001 Mitsubishi Mirage ES
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Quote:
Originally Posted by 4G63 T
Huh! customer service ? TRE sent me a supposedly brand new TC...from day 1 the shop installed it, never stop whines.....WARRANTY ? I have to settled for 30k miles used tc from him! and i take it as warranty or none.
yes that is my experience and the truth with this company.
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is there more to that story, or...?
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Apr 18, 2009, 09:32 PM
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#27
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Evolved Member
Personal Sales Rating: ( 2)
Join Date: Jun 2005
Location: NY
Posts: 1,445
Drives: *9 MR SE* ivey tuned.........sold: k7 gixxer 600, 03 350z stock, 04 evo8 cbe, 05 evo8 cbe, 06 sti cobb stg2 300whp
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shep doesnt do 6sp's does he?
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Apr 18, 2009, 09:35 PM
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#28
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Evolved Member
Personal Sales Rating: ( 10)
Join Date: Aug 2004
Location: Bodymore, Murderland
Posts: 1,025
Drives: TMS 330i
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^ o yes Jon was well aware of symptom...he recommended change fluid again around 400 to 500 miles, so took it again to the shop did exactly what he said.
I even had him talk to my Tech and explained to him exact install procedure and jon concur he would do the same technique
You want more story?
As i posted above i have to settle for used 30k miles..
Guess what? after 500 miles it was leaking....i have to shell hundreds of dollar for re sealing...obviously, i notified Jon with disappointing result!
now, they might have good product but standing behind there warranty is two different story.
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Apr 18, 2009, 10:07 PM
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#29
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Newbie
Personal Sales Rating: ( 2)
Join Date: Feb 2009
Location: Glenview
Posts: 50
Drives: 2001 Mitsubishi Mirage ES
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Quote:
Originally Posted by 4G63 T
^ o yes Jon was well aware of symptom...he recommended change fluid again around 400 to 500 miles, so took it again to the shop did exactly what he said.
I even had him talk to my Tech and explained to him exact install procedure and jon concur he would do the same technique
You want more story?
As i posted above i have to settle for used 30k miles..
Guess what? after 500 miles it was leaking....i have to shell hundreds of dollar for re sealing...obviously, i notified Jon with disappointing result!
now, they might have good product but standing behind there warranty is two different story.
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I just meant is there any reason they would've looked at the situation any differently, not saying you're lying
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Apr 24, 2009, 09:26 PM
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#30
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Newbie
Personal Sales Rating: ( 0)
Join Date: Dec 2005
Location: salinas,cal
Posts: 69
Drives: rally red 05 EVO gsr ssl
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Anyone able to contact TRE?
__________________
Tuned Bryan@GST Motorsports, 403 whp Mustang Dyno,110 oct, FP Green, GSC S1, FMIC,LICP, 3"TB,02 housing, Denso720, blue box,open element, Speed Element
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evo, forum, jon, rawburt, reviews, ripple, serve, speed, teamrip, track, tran, trannies, trans, tre, tretrans, tretranscom  |
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