LancerShop poor customer Service

stevEVO8 · Mar 15, 2006, 11:30 AM

I ordered some parts from LancerShop on the 7th hoping that I would have them for a dyno event here on the 25th. (Nothing performance related but it's always nice to show up with new parts.) The parts listed as in stock, some others did not show in stock so i decided to order these from antoher vendor; I would have ordered everything from them but again not all items listed in stock.

I got an email stating that my order was processed and I also got a tracking number.

I got my order on monday with a note saying that they were shipping the carbon heat sheild from another warehouse and that I would be recieving it and to just wait patiently.

I thought this was odd that I didnt recieve a tracking number for the second hald of my shipment but my CC was billed for the full amount.

I called to see what was up and they said another 7-10 days before they get another shipment in but they couldnt confirm.

I asked them what they could do as far as compenstation for the inconvenience; a discount on this order or maybee something towards my next order to keep me as a customer; they stated there is nothing they can do nor could they give me a good ETA on when I would receive the last of my shipment.

They also didnt appear to care about me posting this on the forum when I told them I felt that they were giving me poor customer service. At anytime in the last week, they could have called me so i could have tried to source this from another vendor, or even just to advise me that they made a mistake.

Order Confirmation
-------
Payment method: Credit Card (manual processing)
Delivery: UPS Ground
Subtotal: $158.90
Discount: $0.00
Coupon saving: $0.00 ()
Shipping cost: $8.52
Tax: $0.00

Total: $167.42

Billed to my CC
03/08/06 03/09/06 MASTAMINDS 800 488 9174 MI $167.42

Qmr · Mar 15, 2006, 11:51 AM

Glad you take time and let us know about this.

GTSMWET · Mar 15, 2006, 11:56 AM

Does the item say out of stock now??

EVO-8-Nate · Mar 15, 2006, 11:57 AM

I have had similar issues with them. Lancer shop themselves aren't to bad, it is the company they hired to field their calls that blows. Once you finally get in contact with one of the true lancer shop employees they will see you through to the end.

My order was jacked they sent me the wrong clutch but it was taken care of eventually. To bad they didn't send me a double or triple disc, instead I got a regular Lancer one.

-Nate

S2Kstephen · Mar 15, 2006, 11:58 AM

I'm having the same problem with them. I ordered, they send some of it, sayed the rest was coming, charged me for the full amount, and I'm STILL waiting for the item.

Sorry man!

lvNVevo · Mar 15, 2006, 11:58 AM

I've purchsed:

Walboro 255
Megan Cat back
Megan Test Pipe
Megan Down pipe
Defi D Boost Gauge
Defi D A/F Gauge
Dual pillar gauge pod
Tein Springs
Hallman MBC

all from Lancershop.com. They have been one of the best vendors i have purchsed anything from. Shipping has been VERY fast and i have always been kept in touch with from them. Sorry this happend but stuff happens. Seems like to me most of it is out of there hands.

Curt@MrLed · Mar 15, 2006, 11:58 AM

call your c.c. company and tell them to cancel this transaction..

sirloin1219 · Mar 15, 2006, 12:01 PM

yea lancershop is a good place, it's the people they hired to take their orders that are horrible. pm justin from lancershop, he's usually on the ball. but the order takers are horrible..i wanted to beat the lady that helped me.

AtO-MiX · Mar 15, 2006, 12:01 PM

I have ordered a Ton of products from lancer shop...they are great,customer service,delivery was top notch every time with me...guess we all cant be lucky srry to hear that. Lancer shop is a very good vender tho give em another chance.

stevEVO8 · Mar 15, 2006, 12:02 PM

Quote:

Originally Posted by GTSMWET

Does the item say out of stock now??

What a coincidence it does.....

When I asked why this was not listed as out of stock on the website when I ordered it, the lady said that they get these in all of the time and didnt update the site since they are always comming in.

They dont have a number listed on their site to call an actual person at the shop, thats bad service too.

stevEVO8 · Mar 15, 2006, 12:03 PM

Quote:

Originally Posted by AtO-MiX

I have ordered a Ton of products from lancer shop...they are great,customer service,delivery was top notch every time with me...guess we all cant be lucky srry to hear that. Lancer shop is a very good vender tho give em another chance.

I would consider giving them another chance especially if they would have responded accordingly. There are too many vendors out there to order from them again unless they attempt to make things right. Customer Service should always be a businesses first priority.

Anarchy99 · Mar 15, 2006, 12:10 PM

Stop it StevO not everyone can do it like Forge.

stevEVO8 · Mar 15, 2006, 12:12 PM

Quote:

Originally Posted by Anarchy99

Stop it StevO not everyone can do it like Forge.

BTW Forge is on my approved list of vendors with OUTSTANDING CUSTOMER SERVICE.

ElectricBlueEvo · Mar 15, 2006, 12:16 PM

Quote:

Originally Posted by sirloin1219

yea lancershop is a good place, it's the people they hired to take their orders that are horrible. pm justin from lancershop, he's usually on the ball. but the order takers are horrible..i wanted to beat the lady that helped me.

2x on *****-slapping their "customer service" people. Its too bad as Justin and the rest of the Lancershop crew seem like great guys who can and will help you out. Ditch the call center guys-we need to talk to you!

rcheung · Mar 15, 2006, 12:36 PM

Yeah the worse part is you only find out different parts are shipped from different warehouses after the get your first item and sometimes you wont get the second item until SEVERAL weeks later. I ordered a gauge and oil filter. Oil filter came in a few days. Gauge took about a month later to arrive. A MONTH.